{"id":9074,"date":"2023-05-25T08:57:25","date_gmt":"2023-05-25T11:57:25","guid":{"rendered":"https:\/\/utech.com.br\/site\/?page_id=9074"},"modified":"2025-10-21T17:02:56","modified_gmt":"2025-10-21T20:02:56","slug":"central-para-disque-denuncia-e-ouvidoria","status":"publish","type":"page","link":"https:\/\/utech.com.br\/site\/central-para-disque-denuncia-e-ouvidoria\/","title":{"rendered":"Central para Disque-Den\u00fancia e Ouvidoria"},"content":{"rendered":"<p><!------------- TAGS MAUTIC \n[mautic type=\"tags\" values= \"Telefonia\"]\n[mautic type=\"tags\" values= \"DisqueDenuncia\"]\n[mautic type=\"tags\" values= \"PABX\"]-------------><\/p>\n<p><!--------------------------><\/p>\n<h1 align=\"center\">CENTRAL PARA DISQUE-DEN\u00daNCIA E OUVIDORIA CORPORATIVA<\/h1>\n<p style=\"font-size: 16px; text-align: justify;\">Este produto \u00e9 espec\u00edfico para receber, registrar e permitir acompanhamento de den\u00fancias como desvios de funcion\u00e1rios, fornecedores e prestadores de servi\u00e7os terceirizados, situa\u00e7\u00f5es desagrad\u00e1veis, crimes, ass\u00e9dio, furto, racismo, sexismo, preju\u00edzos financeiros e qualquer situa\u00e7\u00e3o que n\u00e3o esteja no compliance da empresa.<\/p>\n<p>&nbsp;<\/p>\n<figure class=\"aligncenter\">\n<div class=\"\"><img decoding=\"async\" class=\"\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disk-Denuncia-Ouvidoria.jpg\"><\/div>\n<\/figure>\n<p>&nbsp;<br \/>\n&nbsp;<\/p>\n<p><!--------------- LEI DA CIPA ---------------><\/p>\n<h2 align=\"center\">UMA SOLU\u00c7\u00c3O PARA SUA EMPRESA FICAR DENTRO DA LEI<\/h2>\n<p style=\"font-size: 16px; text-align: justify;\">A Lei 14.457\/2022 al\u00e9m da preven\u00e7\u00e3o de acidentes, exige, em seu artigo 23, medidas a serem adotadas para a preven\u00e7\u00e3o e combate ao ass\u00e9dio sexual e outras formas de viol\u00eancia no \u00e2mbito do trabalho. <a href=\"https:\/\/www.in.gov.br\/en\/web\/dou\/-\/lei-n-14.457-de-21-de-setembro-de-2022-431257298\">Voc\u00ea confere a \u00edntegra desta Lei aqui no Di\u00e1rio Oficial<\/a>. Use uma solu\u00e7\u00e3o robusta e de um \u00fanico fornecedor e atenda \u00e0 legisla\u00e7\u00e3o de maneira completa.<\/p>\n<p>&nbsp;<\/p>\n<p><!--------------- FUNCIONALIDADES ---------------><\/p>\n<h2 align=\"center\">UM DISQUE-DEN\u00daNCIA COMPLETO PARA SUA OUVIDORIA<\/h2>\n<p style=\"font-size: 16px; text-align: justify;\">Confira algumas vantagens da central de Disque-Den\u00fancia e Ouvidoria da uTech:<\/p>\n<div class=\"columns separated\"><ul>\n<li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-1-Recebe-Ligacoes.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Recebe as Liga\u00e7\u00f5es e Den\u00fancias<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">Sistema telef\u00f4nico para recebimento e direcionamento de chamadas no canal de den\u00fancias\/ouvidoria.<\/p>\n<\/li><li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-2-Gera-Protocolo.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Gera N\u00famero de Protocolo<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">Cada liga\u00e7\u00e3o \u00e9 registrada com um n\u00famero de protocolo \u00fanico, de maneira autom\u00e1tica, que \u00e9 informado para o denunciante.<\/p>\n<\/li><li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-3-Grava-Denuncias.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Grava as Den\u00fancias<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">Todas chamadas s\u00e3o gravadas e permitem busca posterior atrav\u00e9s de uma interface super amig\u00e1vel e intuitiva.<\/p>\n<\/li><li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-4-Transcricao-Gravacao.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Transcri\u00e7\u00e3o* da Grava\u00e7\u00e3o<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">O sistema pode fazer a transcri\u00e7\u00e3o* da den\u00fancia, facilitando a an\u00e1lise preliminar da gest\u00e3o.<\/p>\n<\/li><li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-5-Notifica-Gestor-Email.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Notifica o Gestor por E-mail<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">Notifica um email cadastrado no sistema quando houver uma nova den\u00fancia, alertando para provid\u00eancias.<\/p>\n<\/li><li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-6-Multi-Idioma.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Atendimento Multi-Idiomas<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">Voc\u00ea pode receber den\u00fancias em v\u00e1rios idiomas com a possibilidade de grava\u00e7\u00e3o e transcri\u00e7\u00e3o* autom\u00e1tica!<\/p>\n<\/li><li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-7-Relatorio-Denuncias.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Relat\u00f3rios de Den\u00fancias<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">O gestor pode saber quantas den\u00fancias houveram no per\u00edodo, facilitando o plano de a\u00e7\u00e3o peri\u00f3dico e a\u00e7\u00f5es pontuais.<\/p>\n<\/li><li class=\"col-1-4\">\n<center><\/p>\n<figure class=\"alignnone\">\n<div class=\"\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/Central-Disque-Denuncia-8-Anonimato-Denunciante.jpg\"><\/div>\n<\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\">Anonimato do Denunciante<\/h3>\n<p style=\"font-size: 16px; text-align: center;\">O sistema bloqueia o n\u00famero de origem do denunciante, evitando que seja identificado pelo gestor.<\/p>\n<\/li>\n<\/ul><\/div>\n&nbsp;<\/p>\n<p style=\"font-size: 10px; text-align: right;\">*A transcri\u00e7\u00e3o usa o servi\u00e7o do cliente do Google Cloud ou da Amazon AWS.<\/p>\n<p>&nbsp;<br \/>\n&nbsp;<\/p>\n<p><!--------------- INTEGRA\u00c7\u00d5ES COM HELPDESK ---------------><\/p>\n<h2 align=\"center\">SISTEMA INTEGRADO COM PLATAFORMAS DE HELPDESK<\/h2>\n<p style=\"font-size: 16px; text-align: justify;\">Se sua empresa usa algum sistema de Helpdesk como Zendesk, Movidesk, Freshdesk ou ServiceNow, voc\u00ea pode integr\u00e1-lo \u00e0 nossa central e fazer um acompanhamento por chamado\/ticket, fazendo registro e acompanhamento completo de uma den\u00fancia at\u00e9 sua finaliza\u00e7\u00e3o.<\/p>\n<div class=\"columns separated\"><ul>\n<li class=\"col-1-4\">\n<div align=\"center\">\n<figure class=\"alignnone\" style=\"width: 225px;\">\n<div class=\"\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/06\/logo_Zendesk.png\" width=\"225\" height=\"150\"><\/div>\n<\/figure>\n<\/div>\n<\/li><li class=\"col-1-4\">\n<div align=\"center\">\n<figure class=\"alignnone\" style=\"width: 225px;\">\n<div class=\"\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/06\/logo_Freshdesk.png\" width=\"225\" height=\"150\"><\/div>\n<\/figure>\n<\/div>\n<\/li><li class=\"col-1-4\">\n<div align=\"center\">\n<figure class=\"alignnone\" style=\"width: 225px;\">\n<div class=\"\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/02\/logo_Movidesk.png\" width=\"225\" height=\"150\"><\/div>\n<\/figure>\n<\/div>\n<\/li><li class=\"col-1-4\">\n<div align=\"center\">\n<figure class=\"alignnone\" style=\"width: 225px;\">\n<div class=\"\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2023\/05\/integracao-service-now.png\" width=\"225\" height=\"150\"><\/div>\n<\/figure>\n<\/div>\n<\/li>\n<\/ul><\/div>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<p><!-------------- FORMULARIO FALE CONOSCO --------------><\/p>\n<h2 align=\"center\">ENTRE EM CONTATO COM A GENTE AGORA MESMO!<\/h2>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9124-o1\" lang=\"pt-BR\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/site\/wp-json\/wp\/v2\/pages\/9074#wpcf7-f9124-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"9124\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9124-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<h2>Quer agendar uma demonstra\u00e7\u00e3o? Mande uma mensagem para a gente!\n<\/h2>\n<table border=\"1\">\n\t<tr>\n\t\t<td>\n\t\t\t<p><label><b>Nome (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Empresa (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Telefone (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefone\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td>\n\t\t\t<p><label><b>Email (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Cidade (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cidade\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cidade\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Conta pra gente o que voc\u00ea precisa!<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"mensagem\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<div align=\"center\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"AceiteTermos\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"AceiteTermos\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceito os <a href=\"https:\/\/utech.com.br\/site\/politica-de-cookies-e-privacidade\/\">termos de pol\u00edtica de privacidade<\/a><\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<center>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner BotaoUtech\" type=\"submit\" value=\"Enviar mensagem\" \/>\n\t<\/p>\n<\/center><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<!--[mautic type=\"form\" id=\"4\"]--><br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<p><!--------------- PRODUTOS RELACIONADOS ---------------><\/p>\n<h2 align=\"center\">PRODUTOS RELACIONADOS<\/h2>\n<div class=\"columns separated\"><ul>\n<li class=\"col-1-5\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-9074\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/central-telefonica-pabx-ip\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-pabx.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/central-telefonica-pabx-ip\/\">Central PABX IP<\/a><\/h3>\n<\/li><li class=\"col-1-5\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-9074\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/callcenter\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-callcenter.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/callcenter\/\">Call Center<\/a><\/h3>\n<\/li><li class=\"col-1-5\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-9074\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/pesquisa-de-satisfacao\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-pesquisa-satisfacao.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/pesquisa-de-satisfacao\/\">Pesquisa Satisfa\u00e7\u00e3o NPS<\/a><\/h3>\n<\/li><li class=\"col-1-5\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-9074\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/ura-atendimento-automatico\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-ura.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/ura-atendimento-automatico\/\">URA<\/a><\/h3>\n<\/li><li class=\"col-1-5\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-9074\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/integracoes\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-integracoes.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/integracoes\/\">Integra\u00e7\u00f5es CRM<\/a><\/h3>\n<\/li>\n<\/ul><\/div>\n&nbsp;<br \/>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CENTRAL PARA DISQUE-DEN\u00daNCIA E OUVIDORIA CORPORATIVA Este produto \u00e9 espec\u00edfico para receber, registrar e permitir acompanhamento de den\u00fancias como desvios de funcion\u00e1rios, fornecedores e prestadores de servi\u00e7os terceirizados, situa\u00e7\u00f5es desagrad\u00e1veis, crimes, ass\u00e9dio, furto, racismo, sexismo, preju\u00edzos financeiros e qualquer situa\u00e7\u00e3o que n\u00e3o esteja no compliance da empresa. &nbsp; &nbsp; &nbsp; [&hellip;] <a href=\"https:\/\/utech.com.br\/site\/central-para-disque-denuncia-e-ouvidoria\/\" class=\"more-link\">Leia mais aqui<i class=\"icon-arrow-line-right\"><\/i><\/a><\/p>\n","protected":false},"author":3,"featured_media":9072,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-9074","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages\/9074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/comments?post=9074"}],"version-history":[{"count":1,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages\/9074\/revisions"}],"predecessor-version":[{"id":11234,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages\/9074\/revisions\/11234"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/media\/9072"}],"wp:attachment":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/media?parent=9074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}