{"id":2475,"date":"2017-02-16T13:00:13","date_gmt":"2017-02-16T16:00:13","guid":{"rendered":"http:\/\/utech.com.br\/site\/?page_id=2475"},"modified":"2025-10-23T17:00:57","modified_gmt":"2025-10-23T20:00:57","slug":"ura-atendimento-automatico","status":"publish","type":"page","link":"https:\/\/utech.com.br\/site\/ura-atendimento-automatico\/","title":{"rendered":"URA Receptiva e Atendimento Autom\u00e1tico"},"content":{"rendered":"<p><!------------- TAGS MAUTIC\n[mautic type=\"tags\" values= \"Telefonia\"]\n[mautic type=\"tags\" values= \"URA\"]\n[mautic type=\"tags\" values= \"PABX\"] -------------><\/p>\n<p><!--------------------------><\/p>\n<h1 align=\"center\">SISTEMA DE ATENDIMENTO AUTOM\u00c1TICO &#8211; URA UTECH<\/h1>\n<p style=\"font-size: 16px; text-align: justify;\">Uma <b>URA<\/b> (Unidade de Resposta Aud\u00edvel) ou <b>IVR<\/b> (Interactive Voice Response), \u00e9 um sistema de atendimento autom\u00e1tico de liga\u00e7\u00f5es telef\u00f4nicas. Nele, o cliente seleciona atrav\u00e9s do teclado a op\u00e7\u00e3o desejada e \u00e9 direcionado para uma pessoa ou setor, agilizando o atendimento.<\/p>\n<figure id=\"attachment_5160\" class=\"aligncenter\" style=\"width: 1024px;\">\n<div class=\"\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-5160 size-max-width\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-1024x339.jpg\" alt=\"\" width=\"1024\" height=\"339\" srcset=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes.jpg 1024w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-300x99.jpg 300w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-768x254.jpg 768w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-181x60.jpg 181w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-56x19.jpg 56w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-535x177.jpg 535w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-350x116.jpg 350w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-258x85.jpg 258w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Opcoes-112x37.jpg 112w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<\/figure>\n<p>&nbsp;<\/p>\n<p><!--------------- COMO FUNCIONA ---------------><\/p>\n<h2 align=\"center\">COMO FUNCIONA UMA URA<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"font-size: 16px; text-align: justify;\">A tecnologia da uTech permite que qualquer empresa utilize uma URA aproveitando sua pr\u00f3pria infraestrutura. Veja como funciona uma URA:<\/p>\n<figure id=\"attachment_5161\" class=\"aligncenter\" style=\"width: 1024px;\">\n<div class=\"\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-5161 size-max-width\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-1024x244.jpg\" alt=\"\" width=\"1024\" height=\"244\" srcset=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento.jpg 1024w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-300x71.jpg 300w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-768x183.jpg 768w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-252x60.jpg 252w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-56x13.jpg 56w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-535x127.jpg 535w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-350x83.jpg 350w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-258x61.jpg 258w, https:\/\/utech.com.br\/site\/wp-content\/uploads\/2019\/12\/URA_Atendimento-112x27.jpg 112w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<\/figure>\n<p><!--------------- VANTAGENS ---------------><br \/>\n<div class=\"columns separated\"><ul>\n<li class=\"col-1-2\">\n<h2>PRINCIPAIS VANTAGENS DE SE UTILIZAR UMA URA<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Reduz o tempo para atender seu cliente<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Facilita o redirecionamento das chamadas para setores<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Distribui as chamadas de maneira eficaz<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Aumenta a produtividade dos colaboradores, pois n\u00e3o atendem liga\u00e7\u00f5es indesejadas<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Reduz a taxa de ocupa\u00e7\u00e3o das linhas telef\u00f4nicas<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Reproduz automaticamente mensagens em per\u00edodos espec\u00edficos, como hor\u00e1rio de atendimento ou em finais de semana<\/p>\n<\/li><li class=\"col-1-2\">\n<h2>PORQUE UTILIZAR A URA DA UTECH<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Permite uso para Compliance<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Pode se integrar a sistemas de terceiros, como bancos de dados e CRM, atrav\u00e9s de Scripts personaliz\u00e1veis<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Permite criar e ediar menus de maneira simples, via interface Web<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Permite estrutura bil\u00edngue ou tril\u00edngue<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Permite \u00e1rvore multi-n\u00edvel, com navega\u00e7\u00e3o em v\u00e1rios sub-menus<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Importe seus pr\u00f3prios arquivos de \u00e1udio, personalizados<\/p>\n<p style=\"font-size: 16px; text-align: left;\"><i class=\"icon-check-circle\" style=\"color: #636363;\"><\/i>&nbsp;Distribui\u00e7\u00e3o autom\u00e1tica das chamadas de acordo com roteamento de chamadas entrantes<\/p>\n<\/li>\n<\/ul><\/div>\n\n&nbsp;<br \/>\n&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2017\/03\/PDF_URA_AtendimentoAutomatico.pdf\" class=\"BotaoUtech\">DOWNLOAD DO FOLDER<\/a><\/div>\n<p>&nbsp;<br \/>\n&nbsp;<\/p>\n<p><!-------------- FORMULARIO FALE CONOSCO --------------><\/p>\n<h2 align=\"center\">ENTRE EM CONTATO COM A GENTE AGORA MESMO!<\/h2>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7138-o1\" lang=\"pt-BR\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/site\/wp-json\/wp\/v2\/pages\/2475#wpcf7-f7138-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"7138\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7138-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<h2>Mande uma mensagem para a gente!\n<\/h2>\n<table border=\"1\">\n\t<tr>\n\t\t<td>\n\t\t\t<p><label><b>Nome (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Empresa (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Telefone (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefone\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td>\n\t\t\t<p><label><b>Email (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Cidade (obrigat\u00f3rio):<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cidade\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cidade\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><label><b>Conta pra gente o que voc\u00ea precisa!<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"mensagem\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<div align=\"center\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"AceiteTermos\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"AceiteTermos\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceito os <a href=\"https:\/\/utech.com.br\/site\/politica-de-cookies-e-privacidade\/\">termos de pol\u00edtica de privacidade<\/a><\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<center>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner BotaoUtech\" type=\"submit\" value=\"Enviar mensagem\" \/>\n\t<\/p>\n<\/center><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<!--[mautic type=\"form\" id=\"4\"]--><br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<p><!--------------- PRODUTOS RELACIONADOS ---------------><\/p>\n<h2 align=\"center\">PRODUTOS RELACIONADOS<\/h2>\n<div class=\"columns separated\"><ul>\n<li class=\"col-1-3\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-2475\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/central-telefonica-pabx-ip\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-pabx.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/central-telefonica-pabx-ip\/\">Central PABX IP<\/a><\/h3>\n<\/li><li class=\"col-1-3\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-2475\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/produtos\/gravador-telefonico-sentinela\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-gravacao.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/produtos\/gravador-telefonico-sentinela\/\">Gravador Telef\u00f4nico<\/a><\/h3>\n<\/li><li class=\"col-1-3\">\n<center><\/p>\n<figure class=\"alignnone\"><a class=\"fb\" data-fancybox-group=\"post-2475\" data-fancybox-title=\"\" href=\"https:\/\/utech.com.br\/site\/integracoes\/\"><img decoding=\"async\" src=\"https:\/\/utech.com.br\/site\/wp-content\/uploads\/2020\/04\/icones-produtos-relacionados-integracoes.jpg\"><\/a><\/figure>\n<p><\/center><\/p>\n<h3 align=\"center\"><a href=\"https:\/\/utech.com.br\/site\/integracoes\/\">Integra\u00e7\u00f5es CRM<\/a><\/h3>\n<\/li>\n<\/ul><\/div>\n&nbsp;<br \/>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SISTEMA DE ATENDIMENTO AUTOM\u00c1TICO &#8211; URA UTECH Uma URA (Unidade de Resposta Aud\u00edvel) ou IVR (Interactive Voice Response), \u00e9 um sistema de atendimento autom\u00e1tico de liga\u00e7\u00f5es telef\u00f4nicas. Nele, o cliente seleciona atrav\u00e9s do teclado a op\u00e7\u00e3o desejada e \u00e9 direcionado para uma pessoa ou setor, agilizando o atendimento. &nbsp; COMO [&hellip;] <a href=\"https:\/\/utech.com.br\/site\/ura-atendimento-automatico\/\" class=\"more-link\">Leia mais aqui<i class=\"icon-arrow-line-right\"><\/i><\/a><\/p>\n","protected":false},"author":3,"featured_media":4842,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2475","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages\/2475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/comments?post=2475"}],"version-history":[{"count":1,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages\/2475\/revisions"}],"predecessor-version":[{"id":11284,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/pages\/2475\/revisions\/11284"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/media\/4842"}],"wp:attachment":[{"href":"https:\/\/utech.com.br\/site\/wp-json\/wp\/v2\/media?parent=2475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}